Frequently Asked Questions
Question: When will my order ship:
Answer: Most orders ship out next business day unless there is a large amount of orders received on sale days. Orders will ship out no later than 5 business days (Mon.-Fri.) from order date. Orders will ship out directly from Vinyl Supply Mart.
Question: What are shipping charges:
Shipping charges are based on the weight of your order and where it is going. We only charge the exact amount it costs us to ship a package. :)
If package is going to Canada we don't guarantee a shipping time due to customs. You are responsible for any other charges that may need to be paid once received. We will include tracking but have no control over tracking issues.
Question: My order was wrong:
Answer: If your order was not received correctly, please EMAIL (email@example.com) us immediately. We will need pictures of your content, order number, name, and address.
Question: My order was received damaged:
Answer: Please EMAIL (firstname.lastname@example.org) us immediately with pictures of your packaging, items, order number, name, and address. All PRIORITY packages have insurance that you will need to file.
Question: My Acrylic blanks are not clear:
Answer: This is a protective covering that will peel off.
Vinyl sheets may vary by .5" + or - in size but will always be as close as possible.
**Any other questions please email us at email@example.com